Is it madness?

I've never had a pull box before last fall, I was really hoping that it would be more useful than it's turned out to be! :/ I agree, if they can't properly do the service I'd rather it not be offered. It probably helps them to know what people really want, and guarenteed (to a point) sales are good, but if they don't follow through with putting things in they might cause their more devoted customers to be annoyed with them and maybe even go elsewhere.